Our warranties / guarantees and liability

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Our workmanship warranty relates to replacing, building, renovating, painting, and plumbing work completed by us. This means that we guarantee the work for one year after the date of completion.

The workmanship does not cover product as these are covered by the manufacturers. These warranties vary with every product.

For example most paint manufacturers give a 10 year warranty on their products.

Products not supplied by Home Concept are excluded from our warranties.

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Repairs: Fixing what is broken in stead of replacing is not covered under workmanship nor product warranty.

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We carry a $2.000.000 public liability insurance that provides protection to third party property.

Home Concept will at its election, pursuant to its obligations under the suppliers Warranty:

Arrange for the product supplier to repair or replace the defective product or part.

Product warranties do not cover labour, removal and installation costs. Any costs incurred to remove faulty products and install replacements will be at the cost of the home owner.

The Warranty applies only when the product is still in its original installation location

The following will not be covered by the Warranty:

Damage due to accident, improper handling, improper care and cleaning, faulty repairs, alteration, abuse or misuse (whether undertaken by a contractor, service company, or the consumer)

Please be sure to provide all information regarding your claim, including a complete description of the problem and the product.

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